Trezor ® Suite — Login, Troubleshooting & Recovery

What is Trezor ® Suite?

Trezor ® Suite is the official desktop and web application for managing your hardware wallet: check balances, send and receive coins, connect to exchanges and use advanced features like coin control and passphrase protection. It pairs with your Trezor ® device to secure private keys offline while providing a friendly interface for everyday use.

Trezor ® Login — step-by-step

1. Open Trezor ® Suite (suite.trezor.io) or visit trezor.io/start to access official downloads and web Suite.
2. Connect your Trezor ® device via USB and enter your device PIN on the device screen.
3. Approve the connection on-device; the Suite will then display your accounts and balances.

Never enter your recovery seed into a browser or share it — Trezor ® support will never request your seed.

Troubleshooting — common issues & fixes

Trezor Login not working / Unable to login Trezor ®

• Try a different USB cable/port and ensure the device is unlocked with the PIN.
• Update to the latest Trezor ® Suite or reinstall the Trezor Bridge if your OS requires it.
• Disable browser extensions that block USB or interfere with webusb if using the web Suite.

Error connecting / Trezor App not working

Connection errors are often caused by outdated Bridge software, blocked USB access, or OS permission issues. Restart your computer and follow official setup steps at trezor.io/start.

Can't verify / Error decline on transactions

Always verify transaction details on your physical device screen. If the transaction shows malformed data or is declined, cancel and recreate it. If you suspect an issue, consult the Trezor ® Help Center.

Account recovery & 2FA concerns

Account recovery: Recover access to wallets using your 12/24-word recovery seed on a new Trezor ® device or compatible recovery tool. Follow official guidance at trezor.io/guide.

2FA reset: Trezor ® itself is not a third-party 2FA provider, but if you used your Trezor ® to secure accounts, you must follow each service’s 2FA reset process. For PIN or passphrase issues with your device, use the official support resources at trezor.io/support.

Frequently Asked Questions

1. Why won’t my Trezor ® Suite recognize my device?

Check cable/port, allow USB access, update Bridge/Suite, or try another browser/OS. Rebooting often helps.

2. Can I use Trezor ® Suite to connect to exchanges?

Yes—Suite supports integrations and swapping services. Always verify third-party exchange addresses and fees on your device screen.

3. What do I do if Trezor ® login says "connection refused"?

Close other wallet apps, reinstall Bridge, and ensure no privacy extension blocks WebUSB. If persistent, consult support.

4. How do I recover my funds if my device is lost?

Use your recovery seed with a new Trezor ® or compatible wallet. Never restore your seed on an untrusted device.

5. Who do I contact for help?

Official help and troubleshooting are at trezor.io/support and start/setup at trezor.io/start.